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AI will reshape work and improve living standards in India, says Salesforce India CEO

AI FOR SOCIAL GOOD

She believes AI could play a significant role in addressing challenges India faces in areas such as healthcare, poverty and education.

Bhattacharya pointed to India’s more than 600,000 villages as an example, saying it may not be feasible to place medical experts in every community.

But this does not mean people in remote areas must go without quality healthcare, she added.

“This is the place where you can use the forthcoming AI wave to actually help out.”

She said emerging technologies like humanoids could be used to carry out basic medical tasks such as taking readings, with the data transmitted to central locations where professionals can assess and respond accordingly.

However, Bhattacharya stressed that the adoption of AI must be approached carefully.

She said it is essential for users to understand how the technology works and how it should be applied, adding that proper guardrails are needed to ensure it is used appropriately.

Rather than heavy-handed regulation, she called for oversight and clear governance structures to guide how AI is deployed, supported by policies and practical measures.

Bhattacharya also highlighted the need to invest in skills training and public awareness, saying more work must be done to prepare people to work alongside AI-enabled systems.

Despite the challenges, she said technology offers a necessary path forward. “This is the answer,” she said, adding that India must move ahead and embrace it.

Source: CNA

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