3. Service ambassadors at workshops
To make the transition smoother for motorists, LTA will deploy service ambassadors to authorised workshops.
These service ambassadors will guide motorists as they familiarise themselves with the functions of the OBUs.
They may also suggest the NETS automatic top-up option for motorists who do not wish to remove the CEPAS card from the processing unit and do a manual top-up whenever the card has no value.
Backend payment options offered by NETS or EZ-Link Motoring Service allow motorists to pay for ERP without the need for any card in their OBU.
But as not all car parks support this option yet, motorists are advised to have a spare card on hand to pay for parking.
Separately, LTA noted that motorists’ OBU number is the same as their current in-vehicle unit (IU) number – so details like season parking information will be ported over automatically.
This, along with the automatic top-up option, is meant to enable a smoother transition to OBU for all motorists.
Source: CNA
