In the immediate aftermath of the event, Sentosa Development Corporation (SDC) directed ticketholders to contact the event organiser – Asian Couture and Boutique – for refunds.
SDC also provided the contact details for Ms Bautista and fellow event organiser Mr Steven Lau.
However, the event organiser subsequently announced that ticket sales were final and non-refundable. Ms Bautista also said that those tickets would be valid for a rescheduled event around the first week of April.Â
“For those who can’t attend the next event, you can re-sell your tickets at TicketSwap. Thank you for your kind understanding.”
The Consumers Association of Singapore (CASE) told CNA last week that it received 11 consumer complaints regarding the event.Â
“In general, consumers complained that the segment involving the release of sky lanterns was marketed as the highlight of the event and this was cancelled without prior notice,” CASE president Melvin Yong said
CNA has contacted CASE for updates and if more complaints have since been lodged.Â
Source: CNA
